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Unable to Withdrawal eth after a win




So I transferred close to 1 eth and was gambling and when trying to withdrawal from my account but I am getting a permission denied. 

I have contacted support, I have emailed support email with all the required information but still haven't heard anything back. 

What more do I have to do? 

It is to be noted that I have a total wagering at least 3x my win and probably 10x with my deposit. 

Edited by Ravenpower
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